Shipping policy
AVELIQ SHIPPING & DELIVERY POLICY
Last Updated: August 2026
Thank you for shopping with AVELIQ.
We aim to provide a reliable and convenient delivery service to customers throughout South Africa.
DELIVERY AREAS
AVELIQ currently delivers throughout South Africa. Delivery availability may vary depending on the courier network and the customer's location.
PROCESSING & DELIVERY TIME
Orders are processed and delivered within approximately 8–11 business days from the date payment is confirmed.
This estimated timeframe includes order processing, preparation and courier delivery to the delivery address provided by the customer.
Orders are not processed or dispatched on weekends or South African public holidays.
Please note that delivery times are estimates and may occasionally be affected by peak periods, public holidays, weather conditions, courier delays or other circumstances beyond our reasonable control.
COURIER SERVICE
AVELIQ uses Aramex Store-to-Door and/or other suitable courier services where necessary.
Once your order has been dispatched, tracking information will be provided where available.
SHIPPING CHARGES
Any applicable shipping charges will be clearly displayed during checkout before you complete your order.
DELIVERY DELAYS
While we make every reasonable effort to have orders delivered within the estimated 8–11 business day timeframe, occasional delays may occur due to circumstances outside our control.
If there is a significant delay with your order, please contact us and we will assist you in investigating the delivery.
CUSTOMER RESPONSIBILITIES
Customers are responsible for providing a complete and accurate delivery address, contact number and other information required for delivery.
Incorrect or incomplete information may cause delays or additional courier charges.
Please check your delivery information carefully before completing your order.
LOST OR DAMAGED PARCELS
If your parcel appears to be lost or arrives damaged, please contact AVELIQ as soon as reasonably possible.
We will work with the courier service to investigate the matter and assist in finding an appropriate resolution in accordance with applicable South African consumer law.
RISK AND OWNERSHIP
Ownership of products remains with AVELIQ until full payment has been received.
Nothing in this Shipping & Delivery Policy limits any rights available to customers under applicable South African consumer protection legislation.
CONTACT US
If you have any questions regarding your order, shipping or delivery, please contact us:
AVELIQ
Email: info@aveliq.co.za
Website: www.aveliq.co.za
South Africa